As Samsung already had problems surrounding from all side, the new Galaxy Note 7 piled up. The recall of the Galaxy Note 7 was a setback for the company. Although they again started selling Note 7 from 28 September after the first recall, they had to recall all the phone due to the fire issue. Now they have stopped the production of the Note 7. Nothing is going well with the Samsung this year.
Instead, the thing now got even worse for Samsung, following the accusation that it attempted to bribe the customer after his handset was caught on fire in China.
The story goes like this:
A former firefighter in China, was saving a friend’s phone number on his Galaxy Note 7 when it started to vibrate and smoke. He threw it on the ground and told his friend to start filming.
Later on couple of employees from Samsung Electronics showed up at the door the next day, offering a new Note 7 and about $900 in compensation. The condition was to keep the video private but Mr. Zhang angrily refused to take the new phone and the money.
23 years old former firefighter Mr. Zhang said “They said there was no problem with the phone in China. That’s why I bought a Samsung. They are cheating Chinses consumer. This is an issue of deception.”
On last Tuesday, China’s powerful state-run television criticized the way Samsung tested its phones and asked whether its claims that the phones were safe and reliable were “fabricated falsehoods”, says New York Times.
“If Samsung continues to violate the legitimate rights and interests of Chinese consumers and continues to refuse to make public the samples used in its testing process as well as the process itself, who would be able to help Chinese consumers find the truth?” the CCTV report said.
As the Samsung said, the battery used in the Chinese version of the phone is different. But, after reports of catching fire, they recalled Note 7 from Chinese market too.
Samsung has become the latest brand to get hit by Chinese rivals that compete on quality as well as price. With this huge mishap with Samsung, other Chinese smartphone manufacturers have a chance to penetrate the Chinese market.
In India, Samsung offered the Galaxy s7 and S7 edge to the consumer who booked the Note 7. And in Nepal, we didn’t even get a chance to get the phone in our hands.