One night my friend called me and said, he had no internet. I asked him to restart the modem, the router, and his laptop, as usual, all to no avail. Then I suggested him to check the lights on his router, modem, which were working just fine. After hours of conversation and tons of possible solution, I thought I won’t be able to help him tonight.
Just before hanging up the phone, I asked him “How did you know the internet is down?” He told me that he wrote a URL in a piece of the paper earlier this afternoon then tried going to the site based on what he had written. The problem was, unfortunately, he misspelled the address and it was 404-ing, giving him the impression that the internet was down.
You sometimes might have faced such problem and wasted hours explaining the possible solution or getting suggestion like above from your friend or from any support system.
So, if you ever ask tech help for computer or any other tech issue, please remember these points: be specific, take the screen shot. The most important thing explain what is actually happening not what you think is happening. Wherever and whenever you are asking for tech help using these tips will get you help quicker.
Fixing a problem is quick if you explain exactly what is happening. For example: instead of saying “my internet is not working” say what is the type of error is showing in your browser. The more specific you can be, quicker the solution will be.
Hope, you guys found this article helpful and now on hopefully you will explain the exact issue on the gadgets. If you have any kind of problems regarding tech area feel free to comment in the comment box or mail us through the contact us page.